The words or phrases in this document shall have the following meanings:
-Order: indicates the contract of sale between Deer & Doe and the client of their online store.
-Products: indicates all goods and services sold by Deer & Doe.
These Terms and Conditions are intended to define the terms and conditions on which Deer&Doe offer and sell their products to their customers.
These terms and conditions shall prevail over all other conditions contained in any other document, unless prior agreement of expressed written consent.
At the time of placing an Order, the customer acknowledges having read these general conditions of sale and declares to expressly accepting them without reservation.
These general conditions of sale govern the contractual relationship between Deer&Doe and their customer, both parties accept them without reservation.
The automatic registration systems are considered as proof of the nature, of the content and of the date of the Order.
Deer&Doe will confirm the acceptance of the Order to their client by sending a confirmation message to the email address that the latter will have communicated. The sale will be concluded only after the dispatch of said order confirmation.
Deer&Doe reserves the right to refuse or cancel any order from a customer, particularly in case of insolvency of said customer or in the hypothesis of failure to pay the Order concerned or of a previous delivery or of a dispute over payment of a previous order.
Indications given by the customer when entering information concerning his/her Order are a responsibility of the customer. Deer&Doe cannot be held responsible for errors made by the customer when filling the coordinates of the recipient of the Order (delivery address and billing address in particular) and for delays in delivery or failure to deliver the Products that these errors could result in.
All prices are expressed in euros.
The price indicated in the Order validation is the final price including all taxes. This price includes the price of the Products, handling, packaging and storage of Products, freight and commissioning.
The price charged to the customer is the price indicated on the Order confirmation sent by Deer&Doe.
The price of the Products is payable in cash by one of the payment methods proposed on the site the day of the actual Order.
An Order validated by the customer is to be considered valid after the secured bank payment centre agrees to the transaction.
After confirmation of the Order and payment of the price of ordered products, Deer&Doe will ship the ordered products to the customer at the delivery address within 7 business days, according to availability.
All Products specified in past Deer&Doe Orders are intended for personal use of the customer or of the recipient.
If necessary, customers agree to pay themselves all taxes, duties and other charges present and future concerning the delivery of the products; the joint liability of Deer & Doe cannot be responsible at any time in this regard.
Delivery will be made by post or private carrier. In France: via "Lettre Verte" or tracked parcel according to the customer's choice. For other countries, delivery will be carried out by priority mail.
Our shipping rates are available clicking here.
Upon receiving ordered Products, the customer or the recipient must check the condition of the goods delivered. In the event that one or more of the ordered Products are missing or damaged, the customer or the recipient must file a claim with the carrier, at the time of delivery.
In the event that the customer wants the Products to be delivered to two different addresses, then he/she should place 2 separate Orders.
The customer has a period of 7 days after receiving the Products to return it to Deer & Doe for an exchange or a refund. In this case, the customer must return the Products new and intact to the address provided on the request of return.
In case of exercise of the right of revocation, Deer&Doe agrees to reimburse the sum paid by the customer at no charge, except for the shipping costs for the return,within a maximum of 30 days.
Deer&Doe cannot be held liable for damages of any kind, whether tangible or intangible or corporal, which could result from improper use of commercialised Products.
Responsibility for Deer&Doe, in any case, will be limited to the amount of the order. In case of difficulties in the application of this contract, the customer et Deer&Doe reserve the right, before any legal action, to seek an amicable solution.
Otherwise, for professional customers, the Commercial Court of Paris has exclusive jurisdiction, regardless of the place of delivery and method of payment accepted.
In all cases, Deer&Doe cannot be held responsible for non-compliance with regulations and laws in force in the receiving country. Responsibility for Deer&Doe is systematically limited to the value of the product in question determined at the date of sale, and without recourse.
The customer may contact customer service by filling this contact form.
The inquiry of information collected for purposes of distance selling is mandatory; this information is essential for processing and delivering orders, and preparing invoices. Lack of information leads to the non-validation of the Order.
According to the Data Protection Act, the processing of personal information about customers has been declared to the Commission Nationale Informatique et Libertés (CNIL).
The customer (Article 34 of the law of January 6, 1978) has the right to access, modify, rectify and delete data concerning him/her, that he/she can exercise with Deer&Doe. In addition, Deer&Doe agrees not to provide information on its customers to third parties for marketing or sales purposes, for free or with a return.
All contents on this site are protected by intellectual property. It is forbidden to distribute these contents without prior permission of the author.
All sewing patterns sold by Deer&Doe have been filed with the INPI.
Deer&Doe patterns are reserved for private use and any commercial exploitation (for example sewing classes, selling clothes made from these patterns...) , copy and free or paid circulation (excluding authorized resellers) is forbidden and punishable by the Law.
These general conditions of sale are subject to French law.
The language of this contract is the French language. In the event that any translation is made of the present conditions, the parties shall be bound solely by the French version.
DEER AND DOE, SARL WITH A CAPITAL OF 3000 EUROS - 792 982 332 R.C.S. PARIS
2 bis, rue Dupont de l'Eure
75020 Paris - France
Publishing Director: Eléonore Klein
In compliance with the Law no.78-17 dated January 6th 1978 relating to Information Technology, Files and Civil Liberties, Deer&Doe has been registered with the CNIL (French National Agency regulating Data Protection) under the number 1610658.
26, Avenue de la Praille
1227 Carouge / Genève